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Frequently Asked Questions

FAQ

Resident Life

  • What are my options for paying my rent?

    You may pay in check or via Henri Home; Credit card with a 7% fee, or ACH with no additional fees.

  • Am I required to purchase renter's insurance? If so, what is the fee?

    Yes, renters insurance is required, otherwise a $25 non-compliance fee will be added to your ledger for every month you don’t have it.

  • What happens if a resident is locked out of their apartment?

    Call the after hours line 253-652-2254 and an office staff will let you in. There’s a $50 fee for every lock-out.

  • How do I submit a maintenance request?

    Everything is submitted via Henri Home, our resident portal.

  • Do you have on-site maintenance?

    Yes, maintenance is on-site Monday -Friday.

  • What is the guest policy?

    Guests are welcome, but residents become responsible for their guests and actions and must register them in the Guest tab VIA Henri. If anyone stays more than 2 weeks consistently, they must be added as an occupant.

  • How do I pay for electricity and water?

    Yes, we set up the accounts and it will notify you but residents are responsible to pay on a timely manner.

  • Do I need to sort recycling and garbage?

    Yes you do have to sort recycling and garbage. We also offer Compost!

Application Process

  • What other relevant fees or charges should I know about?

    None, other than possible increased deposit.

  • Are there any move in charges?

    Cleaning fee (10% of rent) Secondary deposit of $201, Pro-rated rent and Pro-rated pet rent if applicable.

  • Do you accept a shorter lease term?

    Shortest lease at the moment is 9 months.

  • If I want to hold an apartment, how do I do that?

    To hold a unit, submit an application and hold deposit ($99) and we’ll hold it for up to 1 week.

  • How long does it take for an application to be approved?

    Within 2-3 days but can vary depending on individual screening.

  • What are the application criteria?

    2.5 times rent in income minimum, and a 600 credit score at least to avoid an increased deposit.

Amenities

  • Is smoking allowed?

    Absolutely not, smoking is prohibited.

  • Do you offer bike storage?

    Yes we offer bike storage and it’s free!

  • What are your pet fees? Are they refundable?

    Pet rent is $35/mo, non refundable. No deposit required.

  • Is your property pet-friendly?

    Absolutely! Limit 2 pets, Breed restrictions with dogs: No Rottweilers, Dobermans, Pitbulls or German Shepherds.

  • What amenities do the apartment include?

    In unit Laundry and Full kitchen amenities, minus Microwave.

  • Does the building have a security system?

    Security cameras at both gates, in the lobby, and in the garage.

Interested?

Interested in joining our Capitol Hill rental community? Tell us what you’re looking for, and we’ll be in touch.

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